The University of Waikato - Te Whare Wānanga o Waikato
Client Support Services
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Hours & Contact Information

Service Desk Hours are:

Monday - Friday: 8:00am - 5:00pm
Christmas Hours: The ITS Service Desk will be closed from 5pm Tuesday 19th December until 8am Wednesday 3rd January 2018

ITS Entrance

ITS Entrance

ITS Counter

ITS Counter

Counter Hours:

Hours for loaning and returning equipment are:
Monday to Friday 8.30am - 4.30pm during A & B semester teaching weeks only.

During A & B semester 'non-teaching weeks' and from 'November to March'
the counter will be closed between 12.00 and 2.00pm.

Closed weekends and public holidays


If you need any assistance with computer related issues, teaching room or equipment queries etc. we can be contacted:


The Service Desk have created the ICT Self Help site to answer your ICT queries. We are adding to this constantly so please check here first before logging a job or emailing the Service Desk.

By Landesk:

Log your own job / service request via the Landesk Self Service tool. You can also track the process of your jobs and service requests using this tool.

By E-mail:

ITS Service Desk:

By Phone:

ITS Service Desk: ext 4008 (838 4008)
Hours: Monday to Friday 8.00 am to 5:00pm

If you ring after hours you can leave a voicemail message which we will respond to the next working day.

By Fax:

ITS Service Desk: ext 4338 (838 4338)


Actual Location

The ITS Building (ITS.G.53) on the main University Campus.
To locate the ITS building, stand in the Gate One car park, look for the large satellite dish.
The entrance to the Service Desk is on the opposite side of the building to the dish.

The Map