The University of Waikato - Te Whare Wānanga o Waikato
Client Support Services
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Welcome to Client Support Services


The ITS Service Desk is your first point of contact for all Information Communication Technology (ICT) services.

ITS Division

ITS Division

ITS Reception

ITS Reception

System Maintenance

ITS will be conducting system maintenance on Sunday 26th October 2014, between the hours of 8:00am and 11:00 am. This will affect the availability of most corporate applications.

A comprehensive list of affected systems are listed below. As always, if you experience any issues, please contact the ITS Service Desk on extension 4008.

Online payments:
Connections to 3rd Party Payment Providers
(e.g. Paystation and POLI)
FOE Functions
Learning 4 Store
Library EndNote License fee
Library Voyager fines/fees
Management Conference
Management Foundation
Management Purchase
Management Short Course
Management Unicash
Sase-web Academic Record
Sase-web Application to Enrol
Sase-web Change of Enrolment
Waikato Print - Shopping Mall

Oracle Financials

ISG Applications:

ISG APEX Applications:
ACC Incident Register
Academic Salary Advancement and Promotion (ASP)
Asset Acquisition Form (AAF)
Chain Maintenance
Computer Donations
Finance Tools and Utilities
Gift Register
General Staff Salary Review Application (GSSR)
Project Enquiry Tool (PET)
Professional Goal Setting (PGS)
Unilink Research Projects
Science Store
Scholarship Payments
Staff Web Claims
Switchview Financial Import
ITS Timesheets
Wiring Database
Paper Appraisals Online
Manager Exceptions
PhD Progress Reports
New Vendor Process
IS Register

The Student Centre ICT support team is your contact for student computer account and general ICT questions - they are contactable in person or by the phones in the Student Centre, Levels 2 - 4.


Other services supported directly by Client Services include:

  • Staff Desktop and mobile devices
  • Teaching room audio visual technology
  • Lecture capture devices
  • Video conferencing services
  • Video and audio loan pools
  • Video and audio production services
  • Coordination of shared ICT service support for Waikato users in Tauranga