Client Support Services

Client Support Services is a customer-focused team offering multiple access windows into ITS services. We are dedicated in offering assistance to all customers in finding specific information related to ITS here at the University of Waikato or providing equipment to create a better learning environment.

Announcement: More internet for students

From Tuesday 7 February 2012, the University is increasing students' internet allowances and decreasing the cost of additional data.

Free student internet allowances will go from 1GB per month to 1.5GB per month. The cost of additional internet usage will be reduced from $12/GB to $5/GB, and students will now have 90 days to use these top ups, increased from 30 days. Read more

New Look iWaikato. Where Do I Find . . . ?

Returning students may find a few things in different places when going to iWaikato. We have created a FAQs page so you can find where some of the more common tasks and info is located.

Staff Storage Guidelines

Information on personal and departmental staff shares, files storage and backup options can be found here

If you have accidentally deleted a file or folder from your Home share or a departmental share you can restore it yourself. See how to do this here.

Printing Credits

The Service Desk does not accept or process requests for printing credits/refunds received directly from students. Read more

Calling the ITS Service Desk
Ext 4008

The Service Desk team provides a first point of contact for ITS clients. The issues supported range from general computing support through to people who are unsure of the specialist service team they need to contact.

The Service Desk will try to solve your problem over the phone, if this is not possible we will assign your job to the relevant ITS section. There are a few things you can do before you call us.

Computer Related Changes
that may affect you

The University has changed the way that computer applications (programs) are deployed to your computer e.g. Microsoft Project or EndNote.

We have a system called “AppV” that deploys some applications to you personally (based on your log on), rather than being installed on your computer in the traditional way. This means that when you log on to a computer anywhere on campus, you will be able to use these particular applications (if that computer supports AppV). Read more