Client Support Services

Client Support Services is a customer-focused team offering multiple access windows into ITS services. We are dedicated in offering assistance to all customers in finding specific information related to ITS here at the University of Waikato or providing equipment to create a better learning environment.

Computer Related Changes
that may affect you

The University has changed the way that computer applications (programs) are deployed to your computer e.g. Microsoft Project or EndNote.

We have a system called “AppV” that deploys some applications to you personally (based on your log on), rather than being installed on your computer in the traditional way. This means that when you log on to a computer anywhere on campus, you will be able to use these particular applications (if that computer supports AppV). Read more

Student Internet Access

Access to the Internet for all students is via Lightwire. So, whether you access the Internet in the University computer labs, in the Halls of Residence, or via the campus wireless network you will require a Lightwire account in order to do so.

As part of your enrolment as a University of Waikato student, from Semester A you will receive an allowance of 1GB of Internet data per month. Read more

Printing Credits

The Service Desk does not accept or process requests for printing credits/refunds received directly from students. Read more

Calling the ITS Service Desk
Ext 4008

The Service Desk team provides a first point of contact for ITS clients. The issues supported range from general computing support through to people who are unsure of the specialist service team they need to contact. The Service Desk will try to solve your problem over the phone, if this is not possible we will assign your job to the relevant ITS section. There are a few things you can do before you call us.